This Notice describes how medical information about you may be used and disclosed and how you can get access to this information when using primehealthmg.com and our services. Please review it carefully.
Effective: September 25, 2025Who We Are & Scope
Prime Health Med Group (“we,” “our,” or “us”) respects your privacy. This Notice explains how we may use and share your protected health information (PHI) and the rights you have under federal and Texas law.
This Notice applies to PHI we create or receive in connection with your care and our operations.
Our Responsibilities
- We are required by law (HIPAA) to maintain the privacy and security of your PHI.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We will follow the terms of this Notice and not use or share your information other than as described here unless you give written permission.
- When Texas law is more protective than HIPAA, we follow Texas law.
How We Use & Disclose Your Information
We typically use or share your PHI in the following ways. No additional permission is required for these:
Treatment
We use and share PHI to treat you—for example, to order labs, coordinate home health, or consult with a specialist.
Example: We send your medication list and allergies to a hospital or home health agency involved in your care.
Payment
We use and share PHI to bill and get payment from health plans or other payers.
Example: We give your insurer information about a visit so it will pay for services.
Health Care Operations
We use and share PHI to run our practice, improve care, and contact you when needed.
Example: Quality review, staff training, licensing, audits, and care coordination.
Other Uses & Disclosures Allowed by Law (No Authorization Required)
- Public health and safety: disease reporting, recalls, adverse events; to prevent or reduce a serious threat.
- Abuse, neglect, or domestic violence: to appropriate authorities when required.
- Health oversight: audits, inspections, and investigations.
- Legal and law enforcement: in response to a court order, subpoena, or warrant; or to locate a missing person.
- Coroners, medical examiners, and funeral directors.
- Organ and tissue donation.
- Research: only with required approvals or when your authorization is obtained.
- Workers’ compensation, disability, and similar programs.
- Correctional institutions (if you are in custody) and national security when required by law.
- Disaster relief and family/friend involvement: when you agree, are present and do not object, or when we believe it is in your best interest.
Texas-specific protections: Some information (e.g., certain mental health records, HIV-related information, substance use disorder treatment records, and genetic information) may have extra protections under state or federal law. We follow those stricter rules.
Uses & Disclosures Requiring Your Written Authorization
We will not use or share your PHI for these purposes without your written permission:
- Marketing communications that involve financial payment to us
- Sale of PHI
- Most uses and disclosures of psychotherapy notes
- Any other use or disclosure not described in this Notice
You may revoke your authorization at any time in writing. Revocation will not affect information already used or disclosed based on your permission.
Your Rights
To exercise any right, contact us (see How to Contact Us).
1) Get a copy of your medical record
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary within 30 days of your request, when feasible. Reasonable fees may apply as allowed by law.
2) Ask us to correct (amend) your record
If you think information is wrong or incomplete, you can ask us to correct it. We may say “no,” but we’ll tell you why in writing within 60 days.
3) Request confidential communications
You can ask us to contact you in a specific way (for example, at a certain phone number or address). We will accommodate reasonable requests.
4) Ask us to limit what we use or share
You can ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree, except we must agree if you pay for a service out-of-pocket in full and ask us not to share that information with your health plan.
5) Get a list of disclosures (accounting)
You can ask for a list of times we’ve shared your PHI for six years prior to your request, who we shared it with, and why. Certain routine disclosures (like for treatment, payment, and operations) may be excluded.
6) Get a copy of this Notice
You can get a paper copy at any time, even if you agreed to receive the Notice electronically. The current Notice is posted on our website.
7) Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your PHI.
8) File a complaint without retaliation
If you feel your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR). We will not retaliate against you for filing a complaint.
To file with OCR: visit hhs.gov/hipaa/filing-a-complaint or call 1-800-368-1019.
Your Choices
- Family, friends, and others involved in your care: You can tell us your preferences for sharing information with people involved in your care or payment.
- Disaster relief: We may share limited information to help notify family or coordinate care.
- Fundraising: We may contact you for limited fundraising efforts; you can opt out of future contacts.
How We Protect Your Information
We limit PHI access to authorized personnel and business associates who need it to perform services for you. We use physical, administrative, and technical safeguards (including encryption for electronic PHI where feasible). Our vendors must sign Business Associate Agreements and protect your information.
Minimum Necessary Standard
When we use or share your PHI, we make reasonable efforts to disclose only the minimum necessary to accomplish the purpose, except when sharing for treatment or as otherwise required by law.
How to Obtain a Copy of This Notice
- Request by Mail: Contact our Privacy Officer (see below).
- In-Person: Request a paper copy at our office or during a scheduled visit.
The current Notice is posted on our website and available upon request.
Changes to This Notice
When we change this Notice, we will post the updated version on our website and make copies available upon request. The revised Notice will apply to all PHI we maintain.
Questions & Complaints
If you have questions about this Notice, your rights, or our privacy practices—or wish to file a complaint—contact our Privacy Officer using the information below. You may also file a complaint with HHS OCR (see above). We will not retaliate against you for filing a complaint.
Puede solicitar este Aviso en español. You may request this Notice in Spanish.
How to Contact Us
Privacy Officer – Prime Health Med Group
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- Phone: (281) 716-3425
- Email: info@primehealthmg.com
- Address: 7616 Branford Place, Suite 220, Sugar Land, TX 77479
